Monthly opponent has two usrnames-I started a game with one, she with the other

Question

I was matched with "xxx" for the monthly tournament, started a game with a 36 point word and greeted them. Over an hour later, this person started another game with me under a compleely different name and asked me to start the second game with their different name.  I don't think that it is fair that I give up my strong start, especially since I started the game first.  Can you annul this game and give me a new opponent?

Answer 1

Sorry for the late response. It's too late to resolve this now. Hopefully you will join us next month.